Help Center
How can we help you today? Browse our resources below or reach out to our team directly.
Contact Our Team
Live Chat
Chat with a jewelry expert directly on our site.
Mon–Fri, 9 AM–6 PM PST
Expected Response Times
Within 1 business day
Phone
Immediate during business hours
Live Chat
Usually under 5 minutes
Business hours: Monday–Friday 9 AM–6 PM PST · Saturday 10 AM–4 PM PST · Sunday Closed.
Messages received outside business hours will be answered the next business day.
Common Topics
Shipping Information
Delivery times, tracking, and international orders
Returns & Exchanges
30-day returns, how to start a return, refund timeline
Size Guide
Ring, bracelet, and necklace sizing tools
Warranty & Repairs
1-year manufacturing warranty and repair services
Financing Options
Afterpay, Shop Pay Installments, and more
Product Care
How to clean, store, and maintain your jewelry
Browse Our FAQ
We've answered 25+ of the most common questions about our diamonds, shipping, returns, sizing, and more.
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